Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Food and Beverages
Provider: ASCENDO CONSULTING PTE. LTD.
COURSE OBJECTIVES• Clean, Wipe and Reset Tables• Maintain Floors and Carpets• Monitor Food Service Areas• Perform Closing DutiesThe course will be conducted in English.ADMISSION CRITERIA• Able to speak, read and write simple English (ESS WPLN Level 4)• No other pre-requisitesDURATION• 16 hours (9am to 6 pm over 2 days)ASSESSMENTParticipants will be awarded a Statement of Attainment b...
COURSE SYNOPSISThis course covers learning in F&B workplaces for front liners to deliver total customer satisfaction which starts from thepreparation before receiving guests, up to the time guests leave the outlet. If properly executed, it will lead to higherreturn business Interaction with Guests is your moment to exemplify total customer satisfaction.Course outline:• Preparing to interact with...
COURSE OBJECTIVES• Check set-up of outlet• Replenish service items• Clean and set-up service stations• Set tablesThe course will be conducted in English.ADMISSION CRITERIA• Able to read and write simple English• No other pre-requisitesDURATION• 16 hours (9am to 6 pm over 2 days)ASSESSMENTParticipants will be awarded a Statement of Attainment by WDA upon passing an oral/written examin...